By booking a stay at Nyaatha Apartments, you agree to the following terms and conditions:

1. Booking & Payment

• A reservation is confirmed upon receipt of full payment or a 50% deposit.

• The balance must be cleared before or at check-in.

• Payments are accepted via M-Pesa, bank transfer, or other approved methods.

• Bookings are non-transferable without management approval.

2. Cancellation & Refunds

• 7+ days before check-in – Full refund.

• Less than 7 days before check-in – 50% refund.

• No-show or same-day cancellation – No refund.

• Refunds are processed to the original payment method within 7–14 business days.

• Early departures, unused nights, and certain promotional/non-refundable rates are not eligible for refunds.

• Group and peak-season bookings may be subject to stricter terms, communicated at the time of booking.

3. Guest Conduct

• Guests must provide valid identification at check-in.

• Intoxication from alcohol, bhang (cannabis), or illegal substances is not permitted.

• No smoking, parties, or pets are allowed inside the apartments or building.

• Quiet hours are from 9:30 PM to 7:00 AM.

• Guests are responsible for damages or losses caused during their stay.

4. Safety & Security

• ADN Security provides 24/7 security and CCTV surveillance in common areas.

• Guests must secure their apartment (doors and windows) when leaving.

• In case of emergencies, follow management and security instructions.

5. Liability

• Nyaatha Apartments is not liable for loss of personal belongings.

• Guests are advised to store valuables securely and report any incidents immediately.