Method – Refunds will be processed to the same M-Pesa number used for payment.
Processing Time – Refunds are processed within 14 business days after confirmation.
Non-Refundable – Early departures, unused nights, or special promotional rates marked as non-refundable are not eligible for refunds.
Group & Peak Season Bookings – May be subject to stricter refund terms, which will be communicated at the time of booking.
Confirmation of Refund – Guests will receive written confirmation once their refund has been processed.